From bulletin board to Experience Wall. Experience Wall is our software for the visualisation of customer journeys. It enables you to virtually and location-independently create innovative customer experiences, and collaborate closely with customers and colleagues. Experience Wall can be used to document customer journey workshops, or to present project results to your stakeholders.
The customer journey can be described as the path a customer takes, with all the touchpoints, needs, emotions, and expectations they encounter during their business relationship with a company. The combination of all these moments strongly influences how the company or brand is being perceived. Customer journeys help us outline your customers' paths and identify all relevant touchpoints.
To sum up: Receive valuable insights for your touchpoint management!
To create relevant and unique experiences for users, it's necessary to analyse your target group's perceptions, values, motives, mindset and experiences, as well as their behaviour:
You've already gained some experience working with customer journeys? Our software offers a great addition:
Our Experience Wall software is the way to optimise and professionalise the way you work with customer journeys:
We're convinced, the ideas of tomorrow can only arise by considering customer perspectives. Your added value will be:
A customer journey can be viewed from many perspectives: Product/service, part of a process (e.g. purchase or support process), touchpoint, or target group.
Our software Experience Wall is built on our experience working with complex customer journeys in large corporations.
We guide you through the whole process, from the initial conception and execution of the study to finally implementing developed measures. Of course we also offer our Experience Wall software on its own!
Moments can be enriched with any data / formats
Journeys built from various points of view, e.g. personas / touchpoints
Flexible, location-independent collaboration on journeys & processes
Combined visualisation of all customer journeys relevant to a company
Optimised for quantitative KPIs with a focus on NPS and CES
Filter criteria and variables can be configured as needed
Server infrastructure adaptable to your wishes: cloud or on-premise
Emotion curve visualisation based on assessment of phases
Efficient and user friendly interface for complex customer journeys