To deepen our knowledge of the motifs, wants and needs of your customers is vital at the start of every project. We analyse what drives them, execute audits, and combine these new insights with facts from your data analytics systems.
In this phase of the project we employ targeted qualitative and quantitative research methods:
We shape (transformation) strategies and combine them with a consistent focus on customer centricity. It's our distinct goal to create a strong business impact, to generate new added value for your customers, and to never lose sight of your organisation while doing so.
You would like to review or expand your business model, discover new efficiency potential for your business processes, simplify your business logic and make it more customer friendly, or automate parts of your cross-channel communication? We will lead you and your management team from identification, development, to prioritisation of business transformation goals.
It's our business to transform your strategies, visions, and new impulses into sustainable and innovative concepts. Building on our customer-centric creative process including personas, customer journeys and experience maps, we draft content strategies, define user stories, outline complex business logics and processes, and design first interactive prototypes, which bring your ideas to life.
Our comprehensive knowledge ranges from omni-channel commerce, to digital communication, social business, self-care, product information management, digital asset management and CRM/marketing automation - and beyond. We offer our expertise to transform your complex business requirements into outstanding customer experiences - not just for digital touchpoints!
For years 'digital' has been the driver behind cultural, societal, and economic change. Digital processes, touchpoints or services have long since infused all aspects of added value and often times lead to radical change. This is true not just for aspects with direct customer impact. We help you take meaningful decisions for your company in this transformational process. We encourage companies to shift from reactive to transformative strategies.
When it comes to digital business transformation we believe in the power of "guided" change. We are convinced, the potential of powerful technologies can only be expanded with a strong organisational set-up and excellent staff with specific competencies. We help your investments return optimal results by synchronising technological progress and the impact of new business models with opportunities in your organisation.
Our CX software solutions help you to better understand the motifs, wants and needs of your existing and potential customers, so you can create relevant and exciting new customer experiences.
Our experience software is always tailored to your specific approach and questions, in order to generate a direct business impact for business unit managers in customer service, marketing, or sales. We're happy to develop innovative CX software solutions for your customer experience challenges.
Since 2013 we're assisting companies with the many challenges of digital business transformations. Being consistently customer-focused is as central a factor for success as a close look into the organisation itself. Always, of course, combined with a deep understanding of added value for the company.
In this section we offer a glimpse into selected projects. Because of existing NDAs we can't present all of them - currently we're working with clients in the sectors IT, manufacturing/B2B, telecommunications, retail, media, NGO, energy, as well as financing and insurance.
Come back soon. More case studies are in the making!
Since 2012 we guide SOS Kinderdorf Austria's digital transformation processes in various roles and functions.
In cooperation with the Carl Hanser publishing team we're redesigning their smart data process with a strong focus on user needs.
To build the concept of a new Charles Vögele Online Shop and the launch of first omni-channel features from the ground up, we co-developed a suitable omni-channel strategy with the whole organisation.
Schweizer Bundesbahnen (SBB) have been analysing their customers' mobility behaviour for years. We've developed the MobiJournal (app) and its integrated diary function to enable passengers to easily and intuitively report how they use transportation.
In cooperation with our partner CX Agentur we support win2day in their analysis of current customer experiences.
In accordance with their digital marketing strategy, Wacker Chemie are redesigning the technical-functional foundation of how their complex product data is displayed. As part of this process we're responsible i.a. for the design of the functional PIM concept, of course in consideration of (internal and external) user needs.
We identified pain points and delights along the customer journey for Allianz Elementar Versicherungs-AG, and developed appropriate segment specific drivers for optimal customer experiences.
We had the privilege to support the global leader in surveying technology with their digital brand communication strategy. Because of organisational changes the project had to be paused.
Kubo is the expert for high quality products when it comes to gaskets, springs, and moulded rubber parts. In cooperation with IT service provider edicos we are charged with the development of their digital transformation strategy.
Welcome our new component in our customer experience portfolio! We recently launched our new consumer research community IhreMeinung.at in Austria with more than 15.000 persons! Learn more about IhreMeinung.at and how you could use this community!